Frequently Asked Questions

Let us answer your questions about our services

How does therapy work?

Therapy provides you the opportunity to deal with an issue or concern in a safe and supportive environment.  With warmth and empathy, we validate your experience and emotions, help you gain important insights, help develop your self-awareness and confidence, explore fears, articulate needs, develop coping strategies, and encourage you to move forward in the way that’s right for you.  Our approach is informed by psychodynamic therapy, emotion-focused therapy, interpersonal neurobiology, mindfulness practice, and attachment theory.

Can your services help me?

We focus on issues relating to relationships for individuals and couples. You may find that you have been thinking or feeling one or more of the following:

  • I’m having difficulty in my relationship
  • Our relationship needs help
  • My spouse or partner and I argue all the time
  • I’m having doubts about my relationship
  • I’m going through a separation or divorce
  • My spouse or partner had an affair
  • I feel anxious and worried in my relationship
  • I’m worried I can’t trust my spouse or partner
  • I’m going through a break-up
  • I feel alone or depressed in my relationship
  • I’m thinking of leaving my marriage
  • We want to prepare our relationship for a baby
  • I want to heal from past wounds
  • I’m having difficulties with my family
  • Our marriage changed after we had children/ after they left home
  • I want to improve my relationship with my children
  • I’m having difficulty letting go of the past
How does couples counselling work?

Whether you see an individual therapist or a team of 2 therapists, we help you and your spouse or partner identify the core pattern of emotions and behaviour that perpetuates conflict, fighting, or keeps you distant and disconnected. We help you understand how and why this pattern evolved (and persists) so you can change the dynamic and replace it with a positive one that enables trust, communication, and closeness.  Our approach is informed by attachment theory, emotion-focused therapy, and a psychobiological approach to working with couples.

If you see a team of 2 therapists, you and your partner have the option of each seeing one of us individually as well for deeper support, which we have seen to be highly effective for both personal and relationship transformation.  This approach also reduces the risk of perceived bias and ensures that you both always feel fully supported.

How will I know which service is right for me?

Please send us an email or give us a call and we’ll be happy to have a brief consultation to discuss which options may best fit your needs.  As a starting point, you can also consider our Consultation, which is a one-hour session in which we help assess your situation, explore your options, and provide next steps and an action plan.  This option is available in-person, and by phone or Skype.

What should I expect from a Consultation or first 3VIEW Team session?

For an in-person session, you will walk into our office and be warmly greeted by two or three of us. The seats are arranged so we can all see each other.  By Skype, there will be two of us in one location sharing the same screen, so you do not need an upgraded version of Skype.

We will start by introducing ourselves, explaining the process, and then asking what brought you to see us. From there we will ask questions, express understanding and validation, offer insights, and listen to your story. We listen to you, your needs and goals, and adapt the session to best suit you.  In a Consultation we will take 5 or 10 minutes on our own near the end of the session to discuss your situation and then provide you with next steps and an action plan.

What are the benefits of therapy?

Beyond starting on the path to change, or actually making a change, our clients have described the following results: Feeling more confident; Knowing themselves better; Feeling happier and more relaxed; Being more accepting of themselves; Feeling more secure about themselves and their relationships; and Becoming more motivated.

How often should I attend?

We recommend once a week, as clients typically find this momentum most beneficial. As time goes on, and you start noticing changes, you may decide to switch to bi-weekly sessions. We welcome discussing the best fit for your needs.

How many sessions will I need?

We build a custom approach designed specifically for you, as everyone is different. We can offer a better sense after your first session.

Where is your office?

We are located in downtown Toronto on Danforth Avenue, one block west of Chester subway station. We also offer phone and Skype sessions, if this is more convenient for you.

How much does it cost and what forms of payment do you accept?

Please see our Services page for specific costs.  We do offer sliding scale for individual therapy only on a case by case basis.  We accept cash, cheque, and EMT.

Is this covered by insurance?

Our services are usually covered under workplace health and benefit plans. Please check with your provider for details. Psychological services are not currently covered by OHIP.

What is your cancellation policy?

We ask for 24 hours notice to cancel an appointment, which gives us enough time to offer that slot to someone else.  Session fees will be applied to appointments that are cancelled less than 24 hours in advance.